Great company and extremely easy to work with. Riley was my point of contact and he explained everything very well. After I denied working with them on one property (due to family issues) Riley happily messaged me back when I needed help with another property. The solution was a hard one to figure out, but Riley constantly made suggestions that would hopefully solve the issue without doing too much work that isn’t needed. Riley clearly explained what I needed and don’t and also gave guidance for other issues I had going on regarding window sealing.
Schylur Oakes and his crew were the ones that came and worked on my property. Schylur was extremely personable and friendly. He constantly ran back and forth from the back of the house (where the work was being done) to the front of the house to ring my doorbell and ask me if I was okay with what they were doing, if I wanted them to change anything etc. One moment he even came and asked if I really need the work to be done since there were sprinklers near my basement window and maybe that was the issue instead, not foundation and rain water. I clarified that I don’t even use my sprinklers and I still have water entering but I was glad he even brought it up and checked with me before proceeding. Schylur ended the day by having his crew clean up after themselves and showed me around and told me everything they did.
Only issue I had was payment processing was a pain. It’s 2026, I shouldn’t have to give my card number over the phone for a deposit, just send me a link to a secure site to enter it. How can I trust some random number and voice over the phone? Then for the final payment, having to manually type out and input my card information in to a tablet while it was raining was a slight nuisance. I have my own small business and use Square tap to pay. It’s not that expensive. Come on guys, if I’m using it for my little business, you can afford it for your long standing company. Just my 2 cents.
