Everyone deserves a wow customer service experience.
A “Wow” experience is so important to us that we made it one of our company’s Core Values:
- Delivering Wow Through Service
This means we aim to exceed customers’ expectations in every foundation repair and waterproofing project we do.
We do this through ongoing communication, commitment to safety, attention to detail, and the professional conduct of our crews.
Sometimes it’s the little things, like courtesy, respect, and doing what you say you will do.
We will do this whether things are going well or not, even when there are weather delays or other challenges we can’t control.
Here’s What Delivering Wow Looks Like
We had a project that didn’t get off to a very good start.
Here’s what our customer, Jason, said about it:
Our project did not get off to the best start. I started off very displeased.
The customer was rightfully frustrated, which affected everyone living in that home.
But, we didn’t leave Jason hanging.
It’s More Than a Core Value
Delivering Wow Through Service is more than just a core value.
It’s who we are. It’s how we do business.
Back to Jason and his project.
So when Jason’s project didn’t start the way it should have, we knew we needed to step up our efforts in order to exceed his expectations in completing the project at his home.
We made changes. Adjusted the schedule. Doubled down on the things we could control in order to finish the project, done right the first time, on time, as we promised.
This is how we live out our core value of Delivering Wow Through Service to a customer who put their trust us.
We don’t take this trust lightly.
Delivering Wow in a Good Ending
When the project ended, Jason wrote this note to us:
I wanted to reach out and tell you how happy we ended up with your staff, the crew, and the job as a whole. Crews were professional and polite.very happy with how it ended,we are thrilled that we chose KC Waterproofing and Foundation Repair over your competitors.
That’s what you call a big Wow!
Throughout our 33 years in business, we’ve completed more than 7,000 foundation repair and waterproofing projects in the Kansas City area.
We stand behind our work as trustworthy contractors you are proud to recommend to your friends and neighbors.