Customer Service
June 9, 2021

Everyone deserves a wow customer service experience.

A “Wow” experience is so important to us that we made it one of our company’s Core Values:

  • Delivering Wow Through Service

This means we aim to exceed customers’ expectations in every foundation repair and waterproofing project we do.

We do this through ongoing communication, commitment to safety, attention to detail, and the professional conduct of our crews.

Sometimes it’s the little things, like courtesy, respect, and doing what you say you will do.

We will do this whether things are going well or not, even when there are weather delays or other challenges we can’t control.

Here’s What Delivering Wow Looks Like

We had a project that didn’t get off to a very good start.

Here’s what our customer, Jason, said about it:

Our project did not get off to the best start. I started off very displeased.

The customer was rightfully frustrated, which affected everyone living in that home.

But, we didn’t leave Jason hanging.

It’s More Than a Core Value

Delivering Wow Through Service is more than just a core value.

It’s who we are. It’s how we do business.

Back to Jason and his project.

So when Jason’s project didn’t start the way it should have, we knew we needed to step up our efforts in order to exceed his expectations in completing the project at his home.

We made changes. Adjusted the schedule. Doubled down on the things we could control in order to finish the project, done right the first time, on time, as we promised.

This is how we live out our core value of Delivering Wow Through Service to a customer who put their trust us.

We don’t take this trust lightly.

Delivering Wow in a Good Ending

When the project ended, Jason wrote this note to us:

I wanted to reach out and tell you how happy we ended up with your staff, the crew, and the job as a whole. Crews were professional and polite.very happy with how it ended, we are thrilled that we chose KC Waterproofing and Foundation Repair over your competitors.

That’s what you call a big Wow!

Throughout our 33 years in business, we’ve completed more than 7,000 foundation repair and waterproofing projects in the Kansas City area.

We stand behind our work as trustworthy contractors you are proud to recommend to your friends and neighbors.

See for yourself what our customers say about working with us.

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Satisfied Customer Reviews

Great service, everyone is friendly and courteous. They do whatever they can to help you. Great company I would recommend to anyone.
Great team, worked very hard and stayed after hours to install a basement window as they knew a huge storm was on the way. Our basement was super dry following a lot of rain after install/fixing of foundation proving the job was done well! I recommend this company for foundation repair and water proofing to cinder block foundation in old home.
Mario came out to seal a crack on my stairs and fill a settlement crack in the basement. He was very professional and friendly. He did an amazing job and I was very impressed.
Didn't waste any time. I have a big problem and he told me from the beginning that they couldn't handle it. He helped give me some advice and direction... and did not try to sell me on something he knew they couldn't deliver. I appreciated his upfront honesty and advice.
They are a fantastic company and really went above and beyond to make sure we got the information we needed.
Mario was great! He very informative and helpful! I would highly recommend him!
Mario came out to check the sump pump. After cleaning the pit out and checking both the main and backup pump he wiped everything done and left the area cleaner than when he got there. Very friendly and knowledgeable guy!
Don Derry with KC Waterproofing has been our "go-to" foundation repair specialist since 2005! We have had him to our homes multiple times. The project always wraps up with us having peace of mind. This past time with 14 piers installed, was no exception. His crew was polite and respectful. They cleaned up our property perfectly at the conclusion of the project. I highly recommend this foundation repair company.
Tech was on time completed the repair as necessary, and the experience was great.
We recently had KC Waterproofing out at our home in North Kansas City, and I cannot say enough great things about Ryan Marshall and his team (Austin & Jacob). They worked at our property over the week of July 17/2025 - and absolutely blew us away with their professionalism, work ethic, and transparency.

Ryan took the time to thoroughly explain the problems we were facing, what caused them, and exactly how they were going to fix them. His honesty and willingness to go the extra mile truly set him apart.

Ryan and his assistant worked hard, were respectful of our home, and made sure everything was done right the first time. It's rare these days to find that level of care and craftsmanship. Because of professionals like Ryan, we’ll continue to turn to KC Waterproofing for future needs.

Highly recommend this company—especially if you get the chance to work with Ryan and his crew! When it comes to foundation issues we will always recommend KC Waterproofing. They have been in the business, are trusted, and will do the job correctly.