Are You Ready For a Wow Experience?

Customer Service
June 9, 2021

Everyone deserves a wow customer service experience.

A “Wow” experience is so important to us that we made it one of our company’s Core Values:

  • Delivering Wow Through Service

This means we aim to exceed customers’ expectations in every foundation repair and waterproofing project we do.

We do this through ongoing communication, commitment to safety, attention to detail, and the professional conduct of our crews.

Sometimes it’s the little things, like courtesy, respect, and doing what you say you will do.

We will do this whether things are going well or not, even when there are weather delays or other challenges we can’t control.

Here’s What Delivering Wow Looks Like

We had a project that didn’t get off to a very good start.

Here’s what our customer, Jason, said about it:

Our project did not get off to the best start. I started off very displeased.

The customer was rightfully frustrated, which affected everyone living in that home.

But, we didn’t leave Jason hanging.

It’s More Than a Core Value

Delivering Wow Through Service is more than just a core value.

It’s who we are. It’s how we do business.

Back to Jason and his project.

So when Jason’s project didn’t start the way it should have, we knew we needed to step up our efforts in order to exceed his expectations in completing the project at his home.

We made changes. Adjusted the schedule. Doubled down on the things we could control in order to finish the project, done right the first time, on time, as we promised.

This is how we live out our core value of Delivering Wow Through Service to a customer who put their trust us.

We don’t take this trust lightly.

Delivering Wow in a Good Ending

When the project ended, Jason wrote this note to us:

I wanted to reach out and tell you how happy we ended up with your staff, the crew, and the job as a whole. Crews were professional and polite.very happy with how it ended, we are thrilled that we chose KC Waterproofing and Foundation Repair over your competitors.

That’s what you call a big Wow!

Throughout our 33 years in business, we’ve completed more than 7,000 foundation repair and waterproofing projects in the Kansas City area.

We stand behind our work as trustworthy contractors you are proud to recommend to your friends and neighbors.

See for yourself what our customers say about working with us.

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Satisfied Customer Reviews

Ryan and his team did a great job on our repair. The weather was poor, and they were rained on heavily but spent several hard days completing our project. They were friendly and knowledgeable and made sure I knew how future water drainage would be mitigated. I recommend them and KC Waterproofing to anybody around.
Mario completed our foundation repairs today and did a good job. He was thorough and took care of everything we needed. Appreciated that he put in extra effort to make sure the work was done properly.​​​​​​​​​​​​​​​!
KC Waterproofing turned our nightmare of a house into a brand new home. We bought our house a year ago, it had prior foundation repair done. We called a “structural engineer” to come out before we bought, and he assured us our house was okay. After multiple floods in our basement and the prior company refusing to return our phone calls, we started getting multiple bids. Choosing KC Waterproofing was very easy. They quoted us for what really needed to be done and told us what we could do ourselves to save money. I never thought I would trust again until I met these guys.. The CEO, Don Deary is a truly an amazing guy. He came to the house twice to check on the progress of the project. The workers were very knowledgeable, and respectful. The quality of work for the price we paid, is unmatched. Thank you so much KC Waterproofing.
Awesome work by KC Waterproofing! Highly recommend using this company for any foundation issues and beyond!
I had a great experience with KC Waterproofing, and they were able to help me when I was in a pinch and needed some minor foundation repair done very quickly. Don was very responsive and helpful during the inspection process and Mario was fantastic in answering my questions and getting the work done efficient during the crack injection process.
Mario came out to fix and adjust sump pupil pipes and did a fantastic job! On time, very thorough, explained what he did and was very friendly.
We were very pleased with KC Waterproofing. They arrived on time every day and cleaned up before leaving each night. The crew that worked on our foundation were polite, friendly, and knowledgeable. Overall, we are completely satisfied with the job that they did. We just had our first big rain after the repair and we didn’t have any leakage at all!
We had a very good experience with KC Waterproofing foundation repair on our house in south Kansas City in February and highly recommend you give them an opportunity to look at your foundation for an estimate and any work to be done.
Ryan and his crew did a great job. Got the job done quick and was very receptive of questions and concerns I had.
Used twice for different sets of work, wonderful each time. Fran on the advisement side, Don the owner, and both Julian and Jackson were great team leads. Clean, quick, and thorough.
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Google Rating
4.9
Based on 812 reviews
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