Customer Service
June 9, 2021

Everyone deserves a wow customer service experience.

A “Wow” experience is so important to us that we made it one of our company’s Core Values:

  • Delivering Wow Through Service

This means we aim to exceed customers’ expectations in every foundation repair and waterproofing project we do.

We do this through ongoing communication, commitment to safety, attention to detail, and the professional conduct of our crews.

Sometimes it’s the little things, like courtesy, respect, and doing what you say you will do.

We will do this whether things are going well or not, even when there are weather delays or other challenges we can’t control.

Here’s What Delivering Wow Looks Like

We had a project that didn’t get off to a very good start.

Here’s what our customer, Jason, said about it:

Our project did not get off to the best start. I started off very displeased.

The customer was rightfully frustrated, which affected everyone living in that home.

But, we didn’t leave Jason hanging.

It’s More Than a Core Value

Delivering Wow Through Service is more than just a core value.

It’s who we are. It’s how we do business.

Back to Jason and his project.

So when Jason’s project didn’t start the way it should have, we knew we needed to step up our efforts in order to exceed his expectations in completing the project at his home.

We made changes. Adjusted the schedule. Doubled down on the things we could control in order to finish the project, done right the first time, on time, as we promised.

This is how we live out our core value of Delivering Wow Through Service to a customer who put their trust us.

We don’t take this trust lightly.

Delivering Wow in a Good Ending

When the project ended, Jason wrote this note to us:

I wanted to reach out and tell you how happy we ended up with your staff, the crew, and the job as a whole. Crews were professional and polite.very happy with how it ended, we are thrilled that we chose KC Waterproofing and Foundation Repair over your competitors.

That’s what you call a big Wow!

Throughout our 33 years in business, we’ve completed more than 7,000 foundation repair and waterproofing projects in the Kansas City area.

We stand behind our work as trustworthy contractors you are proud to recommend to your friends and neighbors.

See for yourself what our customers say about working with us.

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Satisfied Customer Reviews

He checked everything and was very nice. No problem with the work that was done last winter. Thank you
Mario came and re-checked our foundation numbers from previous piering. He was very knowledgeable, reassuring, and professional. He made sure we got our results quickly and was very responsive to communication. I appreciate Mario’s effort!
KC Waterproofing is a highly professional organization. Their staff is friendly and helpful. Not surprising they’ve been in business for many years.
Hal was professional, courteous, and efficient. When he arrived he said what he planned on doing, how long it would take, and was able to evaluate my basement in an hour, providing several good options for waterproofing, with details on the costs and benefits of each. I highly recommend KC Waterproofing when you look for options.
We called about a crack in the basement wall that would leak after heavy rains. Mario came out and went above and beyond on the repair to where I’ve got complete piece of mind knowing I won’t have any further issues with leaks.
Pleasant experience. Competent and nice crew. I’ll definitely use their services again for any foundation needs
Mario was very helpful on his visit to my home. I was concerned about one of the anchors that was installed this summer. He assured me that all was intact and doing like it is supposed to be doing. Thank you Mario!
Mario and Angel did an outstanding job on my outside drainage problem. Mario also does a great job on keeping my sump pump operating.
Professional organization and representative
Great all around service. Very informative consultation with Hal. Keith and his team were efficient and very clean when installing a new sump pump system. Highly recommend this company.